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    • Frequently Asked Questions: Everything You Need to Know

    The price provided on the website already includes the cost of the final cleaning as well as the supply of bed linen and towels. Additionally, for stays longer than 5 nights, linen changes will be carried out during the stay.

    You can request a crib-playpen free of charge, as well as a high chair, but remember that prior request is essential. We include a mattress for the crib, but we do NOT provide bedding for cribs. Please remember to bring your own.

    Are pets allowed in the accommodations?

    Some accommodations allow pets. The specific information for each accommodation will indicate whether animals are accepted.

    Is there an additional cost for bringing pets?

    Yes, the stay of pets carries a supplement of €30 per pet and per stay, not per night.

    Do I need to notify that I will be traveling with a pet?

    Yes, it is mandatory to inform the agency before arrival. The presence of a pet without prior notification may result in the termination of the stay without the right to a refund.

    What requirements must pets meet?

    Pets must carry their identification documents and have an updated vaccination record.

    Guide and assistance dogs

    Guide and assistance dogs are not considered pets but service animals. They do not incur an extra fee. Therefore, they have special rights to accompany their owners in accommodations, even in those where pets are not allowed. To ensure their access, official documentation certifying the dog as a guide or assistance animal must be provided.

    No, prices during high season are applied per stay, regardless of the number of people occupying the accommodation, as long as the maximum allowed capacity is not exceeded. Therefore, there is no price differentiation based on the age of the occupants.

    Yes, the prices shown on the website include 10% VAT. If the booking includes additional services such as breakfast, catering, or any extraordinary service, the applicable VAT for these may be 21%, depending on the service.

    Can I request an invoice?

    Yes, you can request an invoice for your stay. If you want the invoice to be issued with details different from those in your reservation, you must inform us before the end of your stay.

    Yes, vacation rentals must include electricity and water consumption by regulation.

    Regarding gas, it will be included only if the accommodation has this service, either through cylinders or a piped supply.

    Additionally, in our case, internet via fiber optics and WiFi is also provided at no extra cost.

    If the damage, breakage, or replacement of any item is due to misuse by the reservation holder or tenants, the cost of repair or replacement must be covered by them.

    Your accommodation provides bed linen and towels according to the number of people stated in the booking.

    Pool or beach towels are not provided, and it is strictly forbidden to use the accommodation's linen outside.

    Bed linen for cribs is not supplied and must be brought by the guests.

    • The official check-in time is 5:00 PM, and the check-out time is 11:00 AM.
    • Since there may be arrivals and departures on the same day, just like any other tourist accommodation, we need this time between check-out and check-in for cleaning and preparing your accommodation.
    • Check-in and check-out times may vary depending on availability or the previous and next reservations related to yours.
    • The cost for "early check-in" (early arrival) or "late check-out" (delayed departure) varies depending on the date of your stay and will be displayed if available in the guest app, where you can request and pay for it.

    OPERATION

    • The security deposit covers potential damages during the stay, regardless of whether the guest is listed in the booking.

    • Notification is not required, unless the damage prevents proper use of the accommodation.

    • Guests have the first 6 hours after arrival to send photos documenting any pre-existing damage, defects, or breakages. These proofs, with their timestamp, will serve to exonerate them from liability.

    • Photos can be sent via WhatsApp, through the guest app messaging system, or by email.

    PAYMENT AND REFUND

    • The deposit must be paid before arrival to receive the access code and enter the accommodation.

    • The amount varies depending on the accommodation and is shown in the guest app.

    • Payment can be made in cash, by credit card, or via Bizum.

    • Refunds are processed exclusively by bank transfer. Guests must provide their bank account number, including the BIC for foreign accounts. (We do not retain previous years' data or payment origins.)

    • Refunds via Bizum are not possible due to daily transaction limits.